Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat purchases on a monthly basis for the service. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

 
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying a soon-to-be-available product not yet in inventory. We will collect full payment at checkout.

You can cancel your pre-order that has not yet been fulfilled at any time before the estimated shipping date of 03/28/26. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.