Frequently Asked Questions

Atlas Alert is an AI-powered equine monitoring platform that combines connected stall cameras, live viewing, notifications, and horse-focused insights in one system.

Atlas Alert is designed for individual horse owners, trainers, barn managers, breeders, boarding facilities, veterinary teams, and larger equine operations that want an added layer of awareness when they cannot be physically present.

No. Atlas Alert is a monitoring and information tool. It does not diagnose medical conditions, replace veterinary care, or replace responsible human supervision. Contact a veterinarian whenever you are concerned about a horse’s health or safety.

Yes. Atlas Alert is designed to support multiple horses and cameras. Each horse can be organized within your account so you can view the appropriate camera and related information.

Yes. Atlas Alert can be used in private barns, boarding facilities, breeding operations, training barns, and other multi-stall environments. Contact our team for larger installations and custom pricing.

Atlas Alert is built to help monitor horse behavior and important stall activity. Available features include live viewing, movement and behavior observations, water activity, hay and feed activity, manure-related insights, stall conditions, foaling-related events, and other horse-focused notifications.

Atlas Alert may identify behaviors or changes that can be associated with discomfort or colic and may notify you when something appears unusual. It does not diagnose colic and cannot guarantee that every event will be detected. Always evaluate the horse and contact a veterinarian when appropriate.

Alerts will be delivered through the Atlas Alert mobile application. Optional SMS and phone call alerts may also be available for selected horse health and safety events when enabled in the app. Additionally, during the setup process you will be opted in to setup a secondary contact as well as a 24/7 vet of your choice so they can get alerted as well if the primary user does not acknowledge the alerts.

Atlas Alert is designed to focus on meaningful events rather than sending constant notifications. Alert availability, sensitivity, and settings may vary by feature. You can manage supported notification preferences inside your account or app.

Yes. An active Atlas Alert setup allows you to view the supported camera’s livestream through the Atlas Alert app when the camera and internet connection are online.

Atlas Alert only records when alerts happen. If Atlas Alert deems a specific situation as an alert then either pictures or video footage will be recorded and stored in the "Alert" section of the mobile app.

Cloud-based monitoring, livestream access, and remote alerts require an active internet connection. If connectivity is interrupted, those features may be delayed or unavailable until the connection is restored.

The camera should be positioned inside or directly toward the stall so it has a clear view of the horse and the areas relevant to the features you use. Avoid blocked views, severe glare, and locations where the horse can easily reach or damage the equipment. For an example of a perfectly placed camera go to the top of this FAQ section to see a demo picture of a properly placed Atlas Alert camera.

Yes. Atlas Alert requires reliable internet connectivity for remote viewing, cloud processing, and alerts. Barns with weak coverage may need an outdoor mesh system, access point, wireless bridge, or other network upgrade.

The connection should be stable at every camera location. Actual bandwidth requirements depend on the number of cameras and network conditions. For multi-camera barns, contact our team so we can help evaluate the setup.

Yes, when the mesh system provides a stable connection at the camera location. Outdoor-rated mesh units or properly installed access points are often useful in barns and larger properties.

Majority of our customers can complete the physical installation and app setup themselves. Larger barns, unusual network layouts, or weak internet coverage may benefit from professional installation or support from our team.

The camera and network equipment require power. During an outage, monitoring and remote access may stop unless your equipment is connected to a suitable backup-power system.

An active subscription is required for Atlas Alert AI monitoring and supported subscription features. Hardware ownership alone does not include continued access to all AI, cloud, alert, and app services.

Billing frequency depends on the plan selected at checkout. Available options may include recurring monthly billing or prepaid billing periods.

Yes, recurring subscriptions renew automatically at the end of each billing period until cancelled, unless the checkout terms for a specific plan state otherwise.

Yes. You may cancel according to the Atlas Alert Subscription Policy. Cancellation prevents future renewals but generally does not reverse charges that were already processed, except where required by law or stated in a written promotion.

Plan changes may be available depending on your account and billing setup. Contact support for help adding or removing cameras, horses, or subscription coverage.

We may retry the payment or ask you to update your billing method. Subscription features may be paused or limited if payment remains unsuccessful.

You have 60 days after receiving an eligible item to request a return. The item must meet the requirements stated in the Atlas Alert Refunds and Cancellations Policy, and returns must be approved before they are sent back.

Contact Atlas Alert at info@atlasalert.ai before sending anything back. If the return is accepted, we will provide instructions and, when applicable, a return shipping label.

New Atlas Alert cameras include a one-year limited manufacturer’s warranty covering qualifying defects in materials and workmanship under normal intended use.

The limited warranty generally does not cover accidental damage, misuse, neglect, improper installation, unauthorized modification, normal cosmetic wear, or damage caused by events such as fire, flooding, lightning, or power surges. Review the Warranty Policy for complete terms.

The fastest option is generally to complete an approved return and then place a separate order for the desired item. Contact support so we can review your situation.

After an approved return is received and inspected, an approved refund is issued to the original payment method. Bank and card processing times may add additional time before the funds appear.

Yes. Eligible third-party cameras may qualify for trade-in credit toward new Atlas Alert cameras after model, condition, age, accessories, and account status are reviewed.

Atlas Alert uses personal information to provide the services, process orders and payments, operate accounts and subscriptions, deliver support and alerts, improve the platform and comply with legal obligations.

No. Atlas Alert does not sell, rent, or share mobile numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Yes, you can share access to specific cameras to staff, boarders, friends & family, or whoever you would like. This is accomplished through the app.

Use a strong, unique password, keep your email account secure, do not share login credentials, and contact Atlas Alert promptly if you suspect unauthorized access.

Depending on where you live, you may have rights to request access, correction, deletion, or portability of certain personal information. Contact info@atlasalert.ai to submit a privacy request.