Atlas Alert Shipping Policy

Order Processing

Orders are generally processed in the order in which they are received. Processing time is separate from carrier transit time.

During product launches, promotions, holidays, periods of high order volume, or inventory transitions, processing may take longer than normal. If a material delay affects your order, Atlas Alert may contact you using the email address or telephone number provided at checkout.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and any applicable shipping charges are displayed at checkout before payment is completed.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, service interruptions, address issues, remote delivery locations, and other circumstances outside Atlas Alert's control may affect arrival times.

Tracking Information

When your order ships, tracking information will generally be sent to the email address or telephone number associated with the order. Tracking may take up to 24–48 hours to begin showing movement after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if an address correction is needed.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Multiple Shipments

Orders containing multiple cameras, accessories, or subscription-related hardware may be shipped in separate packages. You may receive more than one tracking number, and packages may arrive on different days.

Lost, Missing, or Stolen Packages

If tracking shows that a package is delayed, missing, or delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building staff, and any carrier delivery notes.

Contact Atlas Alert promptly at info@atlasalert.ai so we can assist with the carrier inquiry. Atlas Alert may require confirmation of the shipping address, photographs, a written statement, or other information before determining the appropriate resolution.

Atlas Alert is not responsible for packages that are stolen after confirmed delivery, except where required by applicable law. We will, however, make reasonable efforts to help customers work with the carrier.

Damaged Shipments or Incorrect Items

Please inspect your shipment promptly after delivery. If your order arrives damaged, defective, incomplete, or contains the wrong item, contact us as soon as possible at info@atlasalert.ai. Include your order number and photographs of the product, shipping box, packaging materials, and shipping label when available.

Do not discard damaged packaging until Atlas Alert or the carrier confirms that it is no longer needed for review.

International Shipping

When international shipping is offered, customers are responsible for any import duties, taxes, customs charges, brokerage fees, or other government-imposed costs unless the checkout page expressly states otherwise.

International orders may experience additional customs processing time. Atlas Alert does not control customs delays and cannot guarantee international delivery dates.

Refused or Undeliverable Shipments

Packages returned because they were refused, unclaimed, or addressed incorrectly may be subject to additional shipping charges. Any approved refund will be handled in accordance with the Atlas Alert Refunds and Cancellations Policy.

Preorders and Backordered Items

Preorder or backordered products may display an expected shipping window rather than an immediate shipment date. These dates are estimates and may change because of manufacturing, freight, customs, quality-control, or inventory delays.

If your order contains both available and preorder items, Atlas Alert may ship the items together or separately at its discretion.

Shipping Policy Changes

Atlas Alert may update this Shipping Policy from time to time. The policy in effect at the time an order is placed will generally apply to that order, except where a change is required by law or is more favorable to the customer.