Atlas Alert Refunds and Cancellations Policy

60-Day Return Policy

You have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, undamaged, and returned with all included accessories, documentation, and original packaging. You must also provide a receipt or other proof of purchase.

Starting a Return

To request a return, contact us at info@atlasalert.ai.

If your return is accepted, we will provide a return shipping label and instructions explaining how and where to send your package. Items returned without first receiving return authorization from Atlas Alert will not be accepted.

You may contact us at info@atlasalert.ai with any questions about a return.

Order Cancellations

Order cancellation requests should be submitted as soon as possible. We cannot guarantee that an order can be cancelled after it has entered processing or has shipped. If the order has already shipped, the customer must follow the return process described in this policy.

Damages and Order Issues

Please inspect your order promptly after delivery. Contact us immediately if the item is defective, arrives damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

We cannot accept a return when an Atlas Alert camera has been damaged after delivery, including damage caused by misuse, improper installation, neglect, accidents, water exposure outside the product's stated specifications, or unauthorized modification.

This does not prevent you from contacting us about a product that arrived defective or damaged.

Gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return has been accepted, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and will let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since Atlas Alert approved your refund, please contact us at info@atlasalert.ai.