Installation Extension Request

Atlas Alert · Installation support

Need more time to install?

Barn still under construction? Waiting on Wi-Fi? Tell us what’s holding up your installation and when you’ll be ready.

The installation window

30 days to get set up

You have up to 30 days from delivery to install and activate your camera.

Activating one camera starts the plan for your entire order, even if your other cameras are not installed yet.

On day 31, your plan starts automatically.

If you haven’t activated earlier or received an approved extension:

Monthly planYour first monthly billing cycle begins.
6-month or annual planYour prepaid subscription period begins counting down.

This applies even if your camera has not been installed.

Submit your request before your 30-day window ends. Our team reviews the circumstances, supporting details, and proposed installation date individually.

An extension is only effective once Atlas Alert confirms approval and the new deadline by email. A pending request does not pause billing or your prepaid subscription period.

Request more time

Give us enough detail to understand your situation and evaluate your request. All fields are required unless marked optional.

01 Your order

Full name

Email used for your order

Order number

Phone (optional)

Subscription plan

02 Your timeline

Delivery dateUse the date shown in your delivery confirmation.

Requested activation dateThe date you can realistically install and activate.

03 Explain your request

Main reason for the delay

Why do you need more than 30 days?Include the reason for your delay and any relevant completion dates.

Supporting details or links (optional)Share only information relevant to your request. Please do not include passwords, payment information, or sensitive documents.

I understand that submitting this request does not guarantee an extension or pause my plan. Unless Atlas Alert approves an extension by email, my first monthly billing cycle or prepaid subscription period begins automatically on day 31 if I have not activated earlier.